NEVADA
NCL #81858NCl6
ARIZONA
ROC #335077N
PRO TECH AIR
Residential, Commercial and Mechanical
HVAC Solutions
Servicing Las Vegas, Henderson, North Las Vegas and surrounding areas
FREQUENTLY ASKED QUESTIONS
Q: Why is my AC running but not blowing cold air?
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A: This is often caused by a dirty air filter, a frozen evaporator coil, or a refrigerant leak. In the Las Vegas heat, even a small layer of dust can insulate the coils and prevent cooling. Check your filter first; if it's clean, you likely have a mechanical issue that requires a professional diagnostic.
Q: How often should I change my air filters in Las Vegas?
A: While the standard advice is every 3 months, the desert dust and high pollen in the valley mean you should check your filters every 30 days during peak summer or during high-wind seasons. This protects your blower motor and keeps your energy bills lower.
Q: What is the best thermostat setting for a Las Vegas summer?
A: For a balance of comfort and cost, we recommend 78°F ($25°C$) while you are home. If you are away for the day, raising it to 82°F can save significantly on your NV Energy bill without overworking the system to cool back down later.
Q: Why does my furnace smell like it’s burning when I first turn it on?
A: In our climate, furnaces sit idle for many months. That smell is usually just dust burning off the heat exchanger. It should dissipate within 30 minutes. However, if the smell persists or smells like plastic or ozone, turn it off immediately and give us a call.
Q: Do I really need a furnace tune-up if I live in the desert?
A: Yes. Even though we use heat less than AC, the furnace's blower motor often works year-round for your cooling system. A winter tune-up ensures the heat exchanger isn't cracked (preventing carbon monoxide leaks) and that the system is ready for those freezing desert nights.
Q: How much does a new HVAC system installation cost in Las Vegas?
A: Costs vary depending on the SEER2 rating, the size (tonnage) of your home, and whether you are choosing a traditional split system or a heat pump. On average, homeowners can expect to invest between $8,000 and $16,000 for a full professional installation including warranties.
Q: What is the benefit of a "Maintenance Plan"?
A: Our maintenance members receive two precision tune-ups a year, which extends the life of the equipment by up to 25%. More importantly, most manufacturers require documented annual maintenance to keep your parts warranty valid.
Q: How can I reduce the dust in my home?
A: Besides high-quality pleated filters, we recommend Whole-Home Air Purifiers or UV Light systems installed directly into your ductwork. These systems neutralize dust, dander, and allergens before they ever reach your living room.
Q: Do you offer 24/7 emergency service for commercial properties?
A: Yes. We understand that HVAC failure in a commercial setting can lead to lost revenue or equipment damage (especially in server rooms). Pro Tech Air provides priority emergency response to ensure your business remains operational, even in the middle of a Las Vegas heatwave.
Q: Can you handle multi-unit maintenance for retail centers or office parks?
A: Absolutely. We specialize in managing HVAC portfolios for multi-tenant properties. We provide standardized reporting and consolidated billing, making it easy for property managers to track the health of every rooftop unit (RTU) across their entire site.
Q: How does Pro Tech Air help with commercial energy efficiency?
A: We focus on "System Optimization." By performing regular coil cleaning, belt adjustments, and economizer calibrations, we can reduce commercial energy consumption by up to 20–30%. We also help clients navigate NV Energy commercial rebates for high-efficiency upgrades.
Q: Do you service specialized cooling systems like Server Room units or Chillers?
A: Yes. We have extensive experience with mission-critical cooling, including CRAC units (Computer Room Air Conditioning) and specialized split systems. We understand the precise temperature and humidity tolerances required for data centers and telecommunications hubs.
Q: What brands of commercial equipment do you work with?
A: While we are an Amana Advantage Specialist, our technicians are trained to service all major commercial brands, including Trane, Carrier, York, Lennox, and Rheem. We have direct access to OEM parts to ensure repairs are done to manufacturer specifications.
Q: What is included in your Commercial Preventive Maintenance Agreements?
A: Our commercial agreements are customized to your facility’s needs but typically include quarterly filter changes, belt replacements, refrigerant level checks, electrical component testing, and a detailed "Condition Report." This report helps you budget for future replacements rather than being surprised by a total system failure.
Q: Can you provide documentation for health and safety compliance?
A: Yes. We provide full service-history documentation, which is often required for health inspections, corporate audits, or insurance compliance. We also ensure your ventilation meets ASHRAE standards for indoor air quality and fresh air intake.